Return policy

↩️ Returns & Exchange Policy | NAMVIO STORE

💖 We want you to absolutely love your purchase!

If you need to return a product, please read our simple policy below to ensure a smooth process.

1. 🔄 Return Window

 * Time Limit: You may initiate a return for your order within 7 days after the delivery date.

> Note: Any requests received after the 7-day period will not be accepted.

2. 📦 Condition for Returns

For a return to be accepted, the item must meet the following criteria:

 * Unused: The item must be completely unused.

 * Same Condition: It must be in the exact same condition as you received it.

 * Original Packaging: It must be in its original packaging, including all tags and labels.

3. ❌ Non-Returnable Items

Certain items are not eligible for returns. These include:

 * Used Products: Items that have been utilized or worn.

 * Customer Damaged Items: Items damaged due to customer misuse or negligence.

 * Final Sale Items: Products clearly marked as "Final Sale."

 * Hygiene-Sensitive Products: Items that cannot be returned for health and hygiene reasons (if applicable).

4. 🚚 Return Shipping

 * Cost: Return shipping charges must be covered by the customer.

> Exception: If the product is found to be defective or was sent incorrectly due to our error, we will cover the return shipping costs.

❓ How to Initiate a Return

To start a return, please email us at namviostore@gmail.com with your order number and the reason for the return.