Refund policy

💰 Refund Policy | NAMVIO STORE

Your Trust is Our Priority.

This Refund Policy clearly outlines the circumstances under which a customer will receive a refund following a return or cancellation, ensuring compliance and transparency.

1. 🔄 Eligibility for a Refund

Refunds are exclusively issued under the following circumstances, provided the terms of our Return Policy have been met:

A. Key Refund Conditions

 * ❌ Cancellation: The order must be successfully cancelled before it has been shipped.

 * 📦 Defective/Damaged Product: The received product must be defective or damaged during transit.

 * 🔍 Not as Described: The received product must significantly not match the description provided on the website.

 * ↩️ Accepted Return: Your return must have been successfully processed and formally accepted following inspection.

2. ⏱️ Refund Processing Timeline

We aim to process all valid refund requests as quickly as possible:

A. Steps and Timelines

 * Approval: We will notify you via email regarding the approval or rejection of your refund immediately after inspection.

 * Issuance: Approved refunds will be initiated within 7 to 10 business days from the date of approval.

 * Compliance: We adhere to RBI guidelines and E-commerce Rules for timely processing.

3. 💳 Mode of Refund (How You Get Your Money Back)

Refunds are issued via the same source/medium used for the original payment:

 * 💳 Online Payments: The amount will be credited back to the original payment method (Credit Card, Debit Card, UPI, or Net Banking).

 * 💵 COD Orders: Refunds for Cash on Delivery (COD) orders will be processed via NEFT/IMPS to a bank account provided by the customer (Bank Account Number, Name, and IFSC Code required).

> Crucial Note: If there is a delay on your bank's side or the payment gateway's side, it is beyond our control. Please contact your bank first if the refund doesn't reflect after the processing timeline.

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4. 🚫 Non-Refundable Circumstances

No refund will be issued in the following situations:

 * Late Returns: If the item is returned after the specified Return Window.

 * Damage by User: If the item is damaged due to the customer's fault or usage.

 * Final Sale Items: Products explicitly marked as "Final Sale" or "Non-returnable."

 * Partial Refunds: In cases where only a partial refund is applicable (e.g., promotional offer deductions).

5. 📞 Grievance Redressal

If you are unsatisfied with the resolution of your refund, please contact our Grievance Officer:

 * Email: namviostore@gmail.com (Subject line must include "Grievance - Refund")

We will acknowledge your grievance within 48 hours and strive to resolve it within 30 days.