We accept payment by PayPal. you decide to use paypal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
FAQ
- What payment methods do you accept?
- Where is my refund?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
- How many domains I get if I buy bundle product ?
- Do I really get a free .COM domain with every product?
- How it works?
- Why do you send the domain after the return period?
- What kind of domains can I request?
- What if all domains in my list are taken?
- Can I request premium or aftermarket domains?
- How will I receive the domain?
- How many domains will I get?
- Do I need technical knowledge to get the free domains?
- Where do I send my domain list?
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at contact@namvio.store . just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, fraud activities detected or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
You can cancel your order in your account dashboard but if you don't create account, then
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via contact@namvio.store we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We ship to worldwide except India, pakistan, srilanka,nepal, Bhutan.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please contact contact@namvio.store to know more.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
How do I return an item?
Please contact our customer service team via contact@namvio.store. Providing the return is within the 7-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
What do I do if I lose my return note?
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hcontact@namvio.store with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Misc
- How many domains I get if I buy bundle product ?
How many domains I get if I buy bundle product ?
50 domains
FREE DOMAINS FAQ
- Do I really get a free .COM domain with every product?
- How it works?
- Why do you send the domain after the return period?
- What kind of domains can I request?
- What if all domains in my list are taken?
- Can I request premium or aftermarket domains?
- How will I receive the domain?
- How many domains will I get?
- Do I need technical knowledge to get the free domains?
- Where do I send my domain list?
Do I really get a free .COM domain with every product?
Yes. Every product includes one free .COM domain that you choose yourself. Also if you buy bundles you will get 50 domains per bundle.
How it works?
After purchasing any product:
1️⃣ Email us your domain list (1 domains send us if you buy single product, if you buy bundle then send us 50 domains list recommended)
2️⃣ After the return/refund period ends
3️⃣ We send you the available domain from your list and push it to you
⚠ Note: Premium, already-registered, auctioned, trademarked, or high-value names are not eligible.
Why do you send the domain after the return period?
This prevents fraud and ensures: ✔ No misuse
✔ No free-claims without purchase
✔ 100% secure and fair allocation
This policy protects both customers and Nam
vio.
What kind of domains can I request?
Any domain that is:
Hand-register eligible
Non-premium
Non-trademarked
Not already registered
We allow brandables, keywords, business ideas, geo names, niches, AI, crypto, finance, tech etc.
What if all domains in my list are taken?
We will contact you and ask for a new updated list.
No customer loses the benefit Don't worry .
Can I request premium or aftermarket domains?
No.
Only hand-register eligible names are accepted.
How will I receive the domain?
Domains are delivered via instant push transfer to your registrar account
1)Spaceship
2)Dynadot
Currently we are available in this 2 registrar.
How many domains will I get?
1 domain per product
But
Bundle buyers get more domains per bundle 50 domains
Do I need technical knowledge to get the free domains?
No. Push transfer is simple and fast.
Where do I send my domain list?
Contact@namvio.store